Terms & Conditions

IMPORTANT: BY USING Voink (DEFINED BELOW) YOU ACCEPT THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT AGREE, DO NOT USE VOINK.

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your (“you”, “user”) access to and use of Voink’s proprietary mobile application, web application, and related services (collectively, “Voink”).

These Terms, together with our Privacy Policy available at https://voink.ai/privacy, constitute a binding agreement between you and Voink. By using Voink you agree to be bound by these Terms. We may update these Terms at any time; material changes will be announced via in‑app notice, email, or SMS. Continued use signifies acceptance of the revised Terms.

ARBITRATION NOTICE: Section 19 contains an arbitration clause and class‑action waiver.

2. Services

Voink provides the following core functionality:

Record or upload audio/video of up to 120 minutes per file.
Generate automated speech‑to‑text transcripts.
Search, highlight, and share transcripts.
Use built‑in AI tools to summarise notes, create bullet‑points, or ask free‑form questions about a recording.

2.1 Service Availability & Changes

Voink reserves the right, at its sole discretion and without liability, to modify, suspend, disable, or discontinue any feature, component, integration, or application within the Services—whether temporarily or permanently—at any time, with or without prior notice. Where practicable, Voink will provide advance notice via in‑app messaging, email, or our website; however, nothing herein shall obligate Voink to maintain any particular feature or functionality.

3. Licence

Voink grants you a personal, non‑exclusive, non‑transferable, revocable, limited licence to use Voink for non‑commercial purposes, subject to these Terms. We may revoke this licence at any time.

4. Limitations on Use

You agree to use Voink only as permitted and, among other restrictions, not to:
(i) harass others; (ii) sell, sublicence, or share your account; (iii) scrape, copy, or mass‑download content or Voink IPR; (iv) frame, mirror, or syndicate Voink; (v) violate any law; (vi) transmit malware or spam; (vii) reverse‑engineer, decompile, or disassemble Voink; (viii) create false accounts or identities; (ix) overload or interfere with our servers; (x) export Voink to embargoed regions or sanctioned persons.

5. Ownership of Proprietary Rights

All intellectual‑property rights in Voink—including its underlying software, algorithms, data models, application design, text, graphics, logos, and any enhancements or derivatives (collectively, “Voink IPR”)—belong to Voink or its licensors. Except for the limited licence in Section 3, no rights are transferred or implied.

6. Your Content

You are solely responsible for any content you provide, upload, or reference through Voink (“Your Content”). Voink accesses Your Content only with your permission to perform transcription and AI processing; files are encrypted in transit and processed solely for delivering the Services. You must own or have permission to upload all content and ensure it is lawful and non‑infringing.

7. Your Account & Eligibility

Keep your credentials secure; you are liable for all actions under your account. Voink is intended for users aged 18 or older. You may invite contacts only with their prior consent.

8. User Warranties & Representations

You warrant that Your Content and your use of Voink:

comply with all applicable laws and do not infringe third‑party rights;
do not contain illegal, offensive, or obscene material;
are not subject to export restrictions or U.S./EU sanctions.

9. Purchases & Subscriptions

Certain features are available via in‑app purchase handled by the applicable app‑store provider. All payments are final. Pricing may change prospectively with prior notice.

10. Free Trials

Voink may offer time‑limited trials at our discretion and may modify or withdraw them at any time.

11. Privacy

Our privacy practices are governed by the Voink Privacy Policy (https://voink.ai/privacy), which is incorporated by reference.

12. Disclaimer

VOINK AND VOINK IPR ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. WE DO NOT GUARANTEE UNINTERRUPTED SERVICE, ERROR‑FREE OPERATION, OR PERFECT ACCURACY OF TRANSCRIPTS OR AI OUTPUT.

13. Limitation of Liability

To the maximum extent permitted by law, Voink’s aggregate liability shall not exceed USD 100. Some jurisdictions may not allow such limitations.

14. Indemnification

You agree to defend, indemnify, and hold Voink and its affiliates harmless from any claims or losses arising from Your Content or your breach of these Terms.

15. Third‑Party Content

Voink may link to or incorporate third‑party services (e.g., DeepInfra, Google Analytics). Voink is not responsible for such content or services.

16. Notice & Takedown

If you believe content within Voink infringes your rights, contact legal@voink.ai with details; Voink will act as required by law.

17. Termination

We may suspend or terminate your access to Voink at any time. Provisions that by their nature should survive termination (including Sections 5, 12, 13, 14, 18‑20) shall survive.

18. Governing Law

These Terms are governed by the laws of England and Wales, unless local consumer laws require otherwise. You consent to the non‑exclusive jurisdiction of the courts of England and Wales.

19. Arbitration, Class‑Action Waiver & Jury Waiver

19.1 Applicability of Arbitration Agreement. All claims or disputes arising out of or relating to these Terms or the use of Voink (“Disputes”) that cannot be resolved in small‑claims court will be resolved by binding individual arbitration, except disputes concerning the enforcement of either party’s intellectual‑property rights (“Excluded Disputes”).

19.2 Arbitration Rules. The U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision. Arbitration will be initiated through the American Arbitration Association (“AAA”) or, if unavailable, an alternative forum chosen by the parties. The AAA Consumer Arbitration Rules will apply.

19.3 Non‑Appearance Arbitration. Disputes seeking less than USD 10,000 may, at the claimant’s option, be resolved through non‑appearance arbitration (telephone, online, or written submissions).

19.4 Authority of the Arbitrator. The arbitrator will decide jurisdiction and liabilities and may award any relief available under applicable law.

19.5 Waiver of Jury Trial. YOU AND VOINK WAIVE ANY RIGHT TO A JURY TRIAL.

19.6 Waiver of Class Actions. ALL DISPUTES MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS; CLASS ACTIONS ARE NOT PERMITTED. If this waiver is found unenforceable, the entire arbitration clause is void and disputes will be heard in court.

19.7 Confidentiality. Arbitration proceedings are confidential.

19.8 Opt‑Out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing legal@voink.ai with your full name, address, Voink username, and a statement of opt‑out.

19.9 Small‑Claims Court. Either party may bring an individual action in small‑claims court.

19.10 Survival. This arbitration provision survives termination of these Terms.

19.11 Venue for Excluded Disputes. Excluded Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19.12 U.N. Convention. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

20. General

(i) If any provision is unenforceable, the remaining provisions remain in force. (ii) Voink may change or introduce fees with prior notice. (iii) Voink may redesign or modify any element of Voink at any time. (iv) These Terms constitute the entire agreement between you and Voink. (v) Voink may assign these Terms; you may not assign them without Voink’s written consent. (vi) No waiver is effective unless in writing. (vii) ANY CAUSE OF ACTION YOU INITIATE ARISING OUT OF VOINK MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES.